FAQ
myFitnesSync for Fitbit - Apple Health to Fitbit
Can't sync. Seeing this error - "Error getting Fitbit profile. Cannot sync". What should I do?
This error occurs when the app doesn't have the appropriate permissions to your Fitbit profile. Please do the following.
- Log into you Fitbit.com account using your web browser.
- Click on "Settings" at the top right of your screen
- Click on "Applications" in the left hand menu.
- On the right you should see "My Applications". Scroll down and find myFitnessSync.
- Under "Access" you should see "food and water logs, heart rate, sleep, activity and exercise, weight, profile". (Profile is probably missing)
- Click "Revoke Access"
- Launch our App again. Go to Settings and click "Logout"
- Click "Login". Make sure to keep "profile" checked along with the other fields.
How to enable the steps Module on Fitbit app dashboard using MobileTrack
The Steps module will not appear on your Fitbit App Dashboard unless a Fitbit device or MobileTrack is linked to your Fitbit account. The video below will show you how to enable MobileTrack so the Steps module will appear, but disable it's ability to read steps from your phone so it doesn't overwrite the steps synced from Apple Health app using myFitnessSync - Apple Health to Fitbit.
How do I sync my Apple Watch steps to Fitbit app?
What does myFitnessSync for Fitbit - Apple Health to Fitbit do? Why do I need the App?
The app uploads your steps and weight data stored in the Apple Health app to the Fitbit platform so you can use the Fitbit mobile app or web app to track your data. Steps and weight data stored in Apple Health can come from your Apple Watch, Withings scale, or and other health or fitness device that supports Apple Health.
My steps are not being counted towards Fitbit challenges?
Unfortunately, Fitbit does not allow third party apps/devices to compete in step challenges. Only steps from your Fitbit or MobileTrack can compete is Fitbit challenges. Check out this article https://community.fitbit.com/t5/Surge/I-have-an-iWatch-can-I-compete-with-my-Fitbit-friends/td-p/936467
How does myFitnessSync for Fitbit - Apple Health to Fitbit work?
The app is very easy to use. Please see our instructions page on how to Sync Apple Health to Fitbit
Why are my steps not appearing in the Fitbit app dashboard?
The steps card on the Fitbit app dashboard will not appear unless you must have a Fitbit device linked to your Fitbit account. You don't have to wear Fitbit device, you just have to have one linked to your account.
Why are my steps on my Apple Watch different than on my Fitbit app dashboard?
1. Apple Watch steps are synced to your Apple Health app at random times. (basically whenever the app and watch feel like it) This is not a problem in the long term because by the end of the day your watch and health app will be in sync.
Solution
If you would like everything to be in sync more often use these steps.
- Make sure the Apple Activity app is not running. If it is, force close it.
- Launch the Apple Activity app. The steps in the Activity should be the same as your Apple Watch
- Launch our app and click "Sync Now".
- Make sure the Fitbit app is not running. If it is, force close it.
- Launch the Fitbit app. The steps in the Fitbit app should be in sync with your Apple Watch and Activity app.
2. The Fitbit app, in some cases, does not sync right away with their servers.
Solution
- Make sure the Fitbit app is not running. If it is, force close it.
- Launch the Fitbit app.
Solution
If you would like everything to be in sync more often use these steps.
- Make sure the Apple Activity app is not running. If it is, force close it.
- Launch the Apple Activity app. The steps in the Activity should be the same as your Apple Watch
- Launch our app and click "Sync Now".
- Make sure the Fitbit app is not running. If it is, force close it.
- Launch the Fitbit app. The steps in the Fitbit app should be in sync with your Apple Watch and Activity app.
2. The Fitbit app, in some cases, does not sync right away with their servers.
Solution
- Make sure the Fitbit app is not running. If it is, force close it.
- Launch the Fitbit app.
Why can't I log into my Fitbit account?
On your phone go to settings in Safari and not block the Cookies and then try logging into your Fitbit account again with our app.
I see multiple Apple Watches in the sources tab. How do I know which watch is my current one?
The best way to know which is the active Apple Watch is to change the name of your watch.
- Launch the Watch App.
- Select General -> About -> Name
- Change the name of your Apple Watch.
- Click Done
- Click General -> My Watch (at top left navigation)
- You should be back on the main screen. The name of your watch should have changed.
- Force close our app
- Launch our app
- Go to the Fields tab
- You should now see the Apple Watch with the new name. Select it as the source for steps.
- Launch the Watch App.
- Select General -> About -> Name
- Change the name of your Apple Watch.
- Click Done
- Click General -> My Watch (at top left navigation)
- You should be back on the main screen. The name of your watch should have changed.
- Force close our app
- Launch our app
- Go to the Fields tab
- You should now see the Apple Watch with the new name. Select it as the source for steps.
How do I get help? How do I contact support?
Emails us if you need help. We would love to help. Support request form can be found here myFitnessSync for Fitbit - Apple Health to Fitbit